Got a ****C. Online verification wouldn't work because we got new phones and phone numb...
GetHuman2228696's customer service issue with Turbo Tax from February 2019
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The issue in GetHuman2228696's own words
Got a ****C. Online verification wouldn't work because we got new phones and phone numbers within the last month, and IRS can't verify them. Filed Jan. **th. Already heavily delayed, and from what the website is telling me it will be at least ** weeks (** business days) to get another letter, and then *-* months after that before the tax return is processed. Evidently, the refund will then take *-* more months to be received. This puts us into a Sept-Oct time frame. I filed (and have filed) with TurboTax to avoid such nonsense as this. How have you managed to ***** up so that our identity is in question? Waiting ** months for a return filed in mid-January to get our refund is beyond ridiculous. Thanks for nothing.
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