My question is more of a concern type. This is my second year I filed with turbo tax, h...

GetHuman2225401's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman2225401's own words
My question is more of a concern type. This is my second year I filed with turbo tax, happy with your service and support. For the past ** years my wife and I have been filling jointly status. Last year we received our e-file direct deposit into our joint bank account, no issues. *My question is this year we filed joint status but decided to go with the turbo tax Green Dot debit card for quicker return, After reading the pros, and cons I found out that both of us have to be on the turbo tax Green Dot account to receive our return? I was never made aware of this and I called the number on the back of the card and the operator who assisted me couldn't get me a clear answer. Please help me with this matter?
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Turbo Tax

Customer service issue
Reported by GetHuman2225401
Feb 17th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 1 customer so far
Similar issue to 33720 others
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Timeline
GetHuman2225401 started working on this issue
Feb 17th 3:07am