Under Turbotax fees, it shows my Federal: **.**, Turbotax States (*) **.**, Option to P...

GetHuman2224546's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman2224546's own words
Under Turbotax fees, it shows my Federal: **.**, Turbotax States (*) **.**, Option to Pay with Refund **.**. I picked up the **.** pro or plus package I dont remember what its called. Aside from that, I haven't chosen anything else. I thought turbotax was free aside from buying the packages? Why am I charged **.** for each part of my return? I understand * charge for **.** because I authorized it but why the other *?
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Turbo Tax

Customer service issue
Reported by GetHuman2224546
Feb 16th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 13 customers so far
Similar issue to 33668 others
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GetHuman2224546 started working on this issue
Feb 16th 11:07pm