I'm having issues logging in toy account I used the turbo tax max I had a problem loggi...

GetHuman-lorenzee's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman-lorenzee's own words
I'm having issues logging in toy account I used the turbo tax max I had a problem logging in I then click reset password with if I don't access email or number anymore I could answer security question which I answered correctly unfortunately I accidentally push submit which would send a code to my phone number I then had to start over and repeating everything again but this time it locked me out and a message said i had to manually reset my password I would have to submit a request along with a photo I'd now my issue and question is I have know id with a photo due to my purse being stolen so how now can I reset my password with out doing. Any type of submit of id
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Turbo Tax

Customer service issue
Reported by GetHuman-lorenzee
Feb 16th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
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Seen by 4 customers so far
Similar issue to 33402 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-lorenzee started working on this issue
Feb 16th 3:08pm