Why was my refund submitted to the IRS by turbo tax even though I did not complete it...

GetHuman-tonishaj's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman-tonishaj's own words
Why was my refund submitted to the IRS by turbo tax even though I did not complete it? I was going to complete my taxes with turbo tax, but the company is clearly corrupt now because I could not complete them without upgrading to a premium membership, so I decided to go through H&R Block instead. I finished my taxes with no problem through H&R Block, HOWEVER, they were rejected because apparently the IRS already received my information from Turbo tax. Can SOMEBODY please fix this so I never have to deal with Turbo tax again!
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Turbo Tax

Customer service issue
Reported by GetHuman-tonishaj
Feb 15th, 2019 - 9 mons ago
I have an issue with Turbo Tax too
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Seen by 10 customers so far
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Timeline
GetHuman-tonishaj started working on this issue
Feb 15th 12:46pm