Cant access previous TTax account help!!!

GetHuman2088502's customer service issue with Turbo Tax from February 2019

Help with my Turbo Tax issue
The issue in GetHuman2088502's own words
I filed my **** return with TurboTax online e-file & upon returning to the sites services to file ****'s return , u was unable time recover my previous account due to my me no longer having the same phone number and deleting my old email address. Therefore I had to create a new account. HOWEVER it's immanit that I have access to my **** return , can you plz assist me in recovering my previous account so that I may access my AGI number off of my **** federal return , so that I may submit and file my **** return with you guys again .ASAP. please have a way to resolve this issue when you call me back bc I am out of time. Turbo tax should help me access my account since they do not offer yet , a different option aside from email or phone e to access a new password change. It's not enough.
Giving me access to my previous account a temporary password or somethin!!
* years and I have been loyal to there offerings and lived up to their standards. I just need access to my account
Just tried to reset my password but I have access to neither my email or phone number I use to have . And there is no other option.
How GetHuman2088502 fixed the problem
They were helpful. But in the end I did it myself and had my temp code sent to an old phone number. My advice is download and save your previous year .or your current t as soon as your done.
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Turbo Tax

Can't access previous account and need to view ****s return. Asap
Customer service issue
Reported by GetHuman2088502
Feb 1st, 2019 - 4 years ago
GetHuman2088502 shared how to fix
Seen by 13 customers so far
Similar issue to 25129 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman2088502 started working on this issue
Feb 1st, 2019 4:15am
GetHuman2088502 confirmed the issue is fixed. Hooray!
Feb 4th, 2019 4:48am
GetHuman2088502 confirmed the issue is fixed. Hooray!
Feb 4th, 2019 4:48am

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