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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman-m_a_hend's own words
I paid for turbo tax but realized I had used a turbo tax account that was the wrong one. Can I get a refund or credit so I can use the right account. The account I used did not have the information from previous years so I cannot figure out what my taxes are.
GetHuman-m_a_hend did not yet indicate what Turbo Tax should do to make this right.
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How GetHuman-m_a_hend fixed the problem
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We've taken the time to write instructions for how to solve some of the most common Turbo Tax customer problems.