I paid for turbo tax but realized I had used a turbo tax account that was the wrong one...

GetHuman-m_a_hend's customer service issue with Turbo Tax from January 2019

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Help with my Turbo Tax issue
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The issue in GetHuman-m_a_hend's own words
I paid for turbo tax but realized I had used a turbo tax account that was the wrong one. Can I get a refund or credit so I can use the right account. The account I used did not have the information from previous years so I cannot figure out what my taxes are.
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Turbo Tax

Customer service issue
Reported by GetHuman-m_a_hend
Jan 31st, 2019 - 9 mons ago
I have an issue with Turbo Tax too
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Seen by 7 customers so far
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Timeline
GetHuman-m_a_hend started working on this issue
Jan 31st 11:26pm