I need to purchase TurboTax Deluxe for ****'s tax filing. TurboTax never actually filed...

GetHuman2049290's customer service issue with Turbo Tax from January 2019

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The issue in GetHuman2049290's own words
I need to purchase TurboTax Deluxe for ****'s tax filing. TurboTax never actually filed my ******* taxes like they were supposed to when I submitted them to be filed, so I haven't been able to pay my taxes for ****. I've tried looking online for how to purchase this and make it work with the stupid CD version I was made to purchase but I am sick and tired of being told to make a new post to the community to ask for help when it's TurboTax's responsibility. I want someone to make my .tax ready and available to me NOW so I can continue my filing, pay my taxes and months' worth of fees (thanks TurboTax, I really appreciate that), and move onto filing for ****. I DO NOT want to be told I have to purchase one more god **** ******* product.
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Turbo Tax

Customer service issue
Reported by GetHuman2049290
Jan 27th, 2019 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 5 customers so far
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GetHuman2049290 started working on this issue
Jan 27th 2:51pm