I have used the deluxe program for years and am receiving emails with discount offers t...

GetHuman-jwharri's customer service issue with Turbo Tax from January 2019

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The issue in GetHuman-jwharri's own words
I have used the deluxe program for years and am receiving emails with discount offers to receive the new program. I enter my email address and am told they dont know me. I sent info with personal ID picture as instructed and I haven't received the ability to download the new program. What is going on? I purchased the program in years past at Sam's so I dont have an acct. My new computer doesn't have a CD drive. Please respond.
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Turbo Tax

Customer service issue
Reported by GetHuman-jwharri
Jan 24th, 2019 - 3 mons ago
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GetHuman-jwharri started working on this issue
Jan 24th 9:45pm