hi, unfortunately it seems your website is broken, making me stuck in a loop.**Upon att...
GetHuman-mckevitt's customer service issue with Turbo Tax from January 2019
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The issue in GetHuman-mckevitt's own words
hi, unfortunately it seems your website is broken, making me stuck in a loop.**Upon attempting to review my federal taxes, i get this message: "Check This Entry" "Qualified Business Inc Deduction Summary: * This form has not been approved for release at this time." the ONLY clickable button on the screen is "Continue". This takes me back to the originating screen, "Let's make sure everything is accurate". If i click "Fix Federal Return", the loop begins again.**I am given no option to opt out of this deduction or review it.**Additionally, your "Self-Employment tax" is unfortunately broken as well. it says "Not started" next to the "Start" button, when looking at the "Your uncommon tax situations" page. I press "Start", am told my tax is calculated to be $***, and can see adjustments which do not apply to me described. I ignore the "Make Adjustments" button and click the "Continue" button. This simply returns me to the "Your uncommon tax situations" page, wherein "Self-Employment tax" is still marked as "Not started". I have tried entering values of "*" for the three adjustment fields in the "Enter Income Adjustments" page reachable by the "Make Adjustments" button. Upon pressing "Continue", and pressing "No" to decline the "Nonfarm Optional Method", i am told "That's all we need for our calculation of self-employment tax. Your self-employment tax is $***." I press "Done", which simply returns me to the "Your uncommon tax situations" page, wherein "Self-Employment tax" is still marked as "Not started".**I tried again to click "Yes" on the nonfarm method, which increased my self-employment tax to $***, but STILL returns me to the Self-Employment tax being marked as Not started. I can loop around ad nauseum, toggling the nonfarm method on and off, switching my self-employment tax from $*** to $*** back and forth as i please but none of this resolves the issue.**Please note that as this is software navigation advice and not tax advice, i do not want to pay a CPA to let me click the buttons i would like to click.
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