I am trying to access my past returns on the TurboTax website for a home loan applicati...

GetHuman1925959's customer service issue with Turbo Tax from January 2019

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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman1925959's own words
I am trying to access my past returns on the TurboTax website for a home loan application. I can clearly see where it says "we got you X amount back last year," but when I click "download or print return" it says "It looks like you need to pay first to instantly access your TurboTax returns" and instructs me to "click help" and "type 'prior year returns' into the search box." When I do this, it says "we couldn't find a **** return under this login," despite the fact that to the left of this message it is telling me the amount of my **** return. I need these returns in a timely fashion and this is beyond frustrating.
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Turbo Tax

Customer service issue
Reported by GetHuman1925959
Jan 8th, 2019 - a mon ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
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Timeline
GetHuman1925959 started working on this issue
Jan 8th 10:09pm