Hello. I see your new product marketed fully. It asks me to login & get started. Howeve...

GetHuman-amatt's customer service issue with Turbo Tax from January 2019

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The issue in GetHuman-amatt's own words
Hello. I see your new product marketed fully. It asks me to login & get started. However, after doing **** w*you & paying for face time w*a CPA, I found I owed $***** to IRS. Two days later, I got a letter from IRS saying I owed $***** for ****. I received about $***.** refund from IRS in ****. I've used Turbotax religiously for years & paid a CPA $***.** to find out **** and several entries on the wrong lines. I don't know how that happened considering I've usually taken advantage of double checks you offer. I don't want to pay a high priced CPA to do taxes for me that I used to do by hand before using your product? Suggestions?*Thank you,*Andrew A. Matthews
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Turbo Tax

Customer service issue
Reported by GetHuman-amatt
Jan 7th, 2019 - a mon ago
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GetHuman-amatt started working on this issue
Jan 7th 2:44am