I keep getting this message that my credit card has been declined. I have updated my c...

GetHuman1669166's customer service issue with Turbo Tax from December 2018

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The issue in GetHuman1669166's own words
I keep getting this message that my credit card has been declined. I have updated my credit card information several weeks ago, but the message keeps coming. I just received this message. **Please correct this. When I go into my account my credit card number is correct. **Thank you,**Dr. Thomas S. Burrell, PhD, RN** * **Final Notice:*Your credit card was declined.* **Please update your credit card today so we can process your order.**Thank you for being a member of the TurboTax Advantage auto-renewal program. We are contacting you to let you know we are unable to process your order. It appears the credit card information we have on file for you is invalid. * *Your order is in the queue, ready to be processed—we just need your billing information and credit card updated today. * *Please follow these * easy steps to update your credit card:* ** *. *Go to Order Status and enter your last name, phone number and last four digits of your credit card number or enter your Order number and billing zip code and click "Get Status":*https:**shop.turbotax.intuit.com*commerce*orderstatus*orderstatus.jsp** *. *Click the orange "Update Info" button on the top of the page* * *. *Enter your required billing information and click the orange "Update Order" button on the bottom of the page
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Turbo Tax

Customer service issue
Reported by GetHuman1669166
Dec 1st, 2018 - 6 mons ago
I have an issue with Turbo Tax too
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Seen by 5 customers so far
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GetHuman1669166 started working on this issue
Dec 1st, 2018 6:46pm