My refund was intercepted by Florida Department of Education. I filed injured spouse fo...

GetHuman1522927's customer service issue with Turbo Tax from November 2018

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The issue in GetHuman1522927's own words
My refund was intercepted by Florida Department of Education. I filed injured spouse form and received refund in August. The refund amount was different by ***$. Called IRS immediately. They mentioned that Turbo Tax is where the difference was. I was also informed that apparently this was redeposited to my bank account for the full ***$ from Turbo Tax. Unfortunately, after speaking with financial advisor at Navy Federal, there was no refund made by Turbo Tax at any given time.
GetHuman1522927 did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman1522927
Nov 8th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
Similar issue to 15924 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman1522927 started working on this issue
Nov 8th, 2018 1:08pm