I didn't properly file my taxes in April and need advice on how to use my ****EZ proper...

GetHuman1473466's customer service issue with Turbo Tax from November 2018

Help with my Turbo Tax issue
The issue in GetHuman1473466's own words
Refile **** taxes ... I didn't properly file my taxes in April and need advice on how to use my ****EZ properly. I have already sent the information to the IRS and paid for a subscription to Turbo Tax. Can you please help me? My name is Christopher D'Asaro.
The files may have been encrypted over time for security purposes and I I am now trying to edit and send them to the IRS.
Encrypted email files transmitted able to be edited and sent to the IRS properly.
I have used this product at least * years and find the customer service representative friendly and helpful.
I have downloaded lots of programs to extract and encrypt the files sent.
I have an issue with Turbo Tax too
How GetHuman1473466 fixed the problem
The documents sent the last time I called are encrypted and I am not sure what to do to extract them and edit them properly.
Please help with my Turbo Tax issue
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Turbo Tax email you?
This email address isn't valid

Turbo Tax

Turbo Tax
Customer service issue
Reported by GetHuman1473466
Nov 2nd, 2018 - a mon ago
I have an issue with Turbo Tax too
Fixed
GetHuman1473466 shared how to fix
Seen by 11 customers so far
Similar issue to 15781 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman1473466 started working on this issue
Nov 2nd 9:04pm
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 7th 3:46am
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 7th 3:47am
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 9th 5:47pm
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 9th 5:51pm
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 9th 5:57pm
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 9th 6:57pm
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 10th 5:41pm
GetHuman1473466 confirmed the issue is fixed. Hooray!
Nov 10th 8:57pm