Re: rejected electronic fed filing: Where to correct the spouse prior year AGI “in retu...

GetHuman1364147's customer service issue with Turbo Tax from October 2018

Help with my Turbo Tax issue
The issue in GetHuman1364147's own words
Re: rejected electronic fed filing: Where to correct the spouse prior year AGI “in return header” to match the e file database.**When I click on “fix errors” I don’t see a place to input spouses prior year AGI... only then main tax payer
GetHuman1364147 did not yet indicate what Turbo Tax should do to make this right.
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How GetHuman1364147 fixed the problem
Fixed issue with prior year AGI:. Must find place on e-filing to input main tax payer AND spouses prior year AGI.*Input full amount for primary taxpayer and input “*” (zero) for the other. Otherwise the AGI total is doubled.
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Turbo Tax

Customer service issue
Reported by GetHuman1364147
Oct 17th, 2018 - a mon ago
I have an issue with Turbo Tax too
Fixed
GetHuman1364147 shared how to fix
Seen by 5 customers so far
Similar issue to 15164 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman1364147 started working on this issue
Oct 17th 3:58pm
GetHuman1364147 confirmed the issue is fixed. Hooray!
Oct 18th 4:08pm