I have * program disks that I purchased from Costco. When I log onto my account it want...

GetHuman-gaylepac's customer service issue with Turbo Tax from October 2018

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The issue in GetHuman-gaylepac's own words
I have * program disks that I purchased from Costco. When I log onto my account it wants me buy it again. What is going on?
GetHuman-gaylepac did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman-gaylepac
Oct 12th, 2018 - 10d ago
I have an issue with Turbo Tax too
Not resolved
Seen by 4 customers so far
Similar issue to 14780 others
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Timeline
GetHuman-gaylepac started working on this issue
Oct 12th 7:32pm