I was trying to file and NOT incur the $***.** charge you kept steering me too. I agree...
GetHuman-petephe's customer service issue with Turbo Tax from October 2018
Help with my Turbo Tax issue
First: share to improve GetHuman-petephe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-petephe's next move: talk to Turbo Tax when they open (we'll send a reminder).
Turbo Tax's call center is closed now. We will text or email GetHuman-petephe when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-petephe can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-petephe may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-petephe's own words
I was trying to file and NOT incur the $***.** charge you kept steering me too. I agreed to pay via VISA card for Minimum amount due NOT this higher serve car level!!!
GetHuman-petephe did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman-petephe fixed the problem
We are waiting for GetHuman-petephe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.