Turbo Tax did not properly calculate my exemptions. Both my husband and myself are in...
GetHuman1201372's customer service issue with Turbo Tax from September 2018
Help with my Turbo Tax issue
First: share to improve GetHuman1201372's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1201372 to get a Turbo Tax rep on the line!
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1201372 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Tip from another customer
If you are looking for your refund from the IRS be sure you use the “Where’s my Refund?” link to locate it. If you filed correctly you should see updates regularly within the 21 day period. If you have not waited 21 days since you filed please try and be patient. If it is after 21 days you should call the IRS.
The issue in GetHuman1201372's own words
Turbo Tax did not properly calculate my exemptions. Both my husband and myself are in our seventies. Turbo tax used the $**** x * on line **. This amount was incorrect so I overrode that entry and put in $**,*** (which I later learned was the wrong amount). I ended up paying taxes of $****.** The IRS contacted me and told me I owed an additional amount of $***.**. They pointed out my math error. I went to the IRS website and found the calculations that I needed to get the correct exemptions number. That number turned out to be $**.***. I amended my tax return with this new exemption amount and line ** stated that I only owed $*** in taxes. The IRS told me that the exemption amount was correct, but explained it this way why I still owed them the additional tax amount. "The exemption amount, found on line ** of the ****, in the amount of $*****.** is correct. This amount is based on the primary and secondary taxpayer and any dependents claimed, found on line *d (*) on the first page of the ****. **The additional deduction amount for over ** years of age as indicated on **a affects the amount on line **. Because I filed a Schedule A, itemized deductions, the deduction amount that I am receiving is higher than it would be with the standard deduction plus the additional standard deduction amount." **Turbo Tax calculated that my tax owed came to $*** and said I was due a refund of $***.**. The IRS said I am not due any refund, but owe the additional amount. ** Can you explain this figuring to me? Turbo Tax Premier for ****.**I just discovered that Turbo Tax Premier calculated my tax return incorrectly. It added in the standard deduction and skewed the amount of taxes that I actually owe? What do I need to do to protest the extra taxes that I am now required to pay?
GetHuman1201372 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman1201372 fixed the problem
We are waiting for GetHuman1201372 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.