I need a copy of my **** tax return to verify my identity with the IRS. And I can't re...
GetHuman930920's customer service issue with Turbo Tax from July 2018
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Before contacting them, items GetHuman930920 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman930920's own words
I need a copy of my **** tax return to verify my identity with the IRS. And I can't recover my account *****@***.com because I forgot my password and I no longer have access to the email address or the phone number I used when creating that account since it was so long ago. Its not letting me just reset my password. I submitted a request to update the email address but received an email back saying it can't be done because the address that's on my ID isn't one that TurboTax has on file.
GetHuman930920 did not yet indicate what Turbo Tax should do to make this right.
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