I filed my taxes with Turbo Tax, but apparently there was a necessary piece of informat...

GetHuman843064's customer service issue with Turbo Tax from July 2018

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The issue in GetHuman843064's own words
I filed my taxes with Turbo Tax, but apparently there was a necessary piece of information I did not include. The IRS sent me a letter asking me to fill out the remaining forms, even though my Federal and State taxes had already been approved. I filled out the paperwork and faxed it back, but I still have not gotten my taxes. I believe it’s because Turbo Tax fees were suppose to be automatically taken out of my taxes, but since I never got them Turbo tax never got paid. I would just like to Pay Turbo tax and hope the payment will release my taxes, but I can’t find the option online to pay.
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Turbo Tax

Customer service issue
Reported by GetHuman843064
Jul 2nd, 2018 - a yr ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 10637 others
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Timeline
GetHuman843064 started working on this issue
Jul 2nd, 2018 7:17pm