I have been billed for using TurboTax for ****. My income is too low to even pay income...

GetHuman-gbarbara's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman-gbarbara's own words
I have been billed for using TurboTax for ****. My income is too low to even pay income tax on and I have not filed for almost * years. This is clearly a computer error. It says on the letter order * EFE*D*FRZ*SN**NE
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Turbo Tax

Customer service issue
Reported by GetHuman-gbarbara
Jun 25th, 2018 - 4 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
Similar issue to 10306 others
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Timeline
GetHuman-gbarbara started working on this issue
Jun 25th 5:38pm