Was charged for product I didn’t order

GetHuman817972's customer service issue with Turbo Tax from June 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman817972 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman817972's next move: have a Turbo Tax rep call.
Always use the GetHuman Phone tocall Turbo Tax. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue and preferred resolution, in GetHuman817972's own words:
The problem I ran into: Was charged for product I didn’t order
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
Help with my Turbo Tax issue
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Turbo Tax

Customer service issue
Reported by GetHuman817972
Jun 25th, 2018 - 2 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 10284 others
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Timeline
GetHuman817972 started working on this issue
Jun 25th 2:02pm