I need to access my **** Tax Return as soon as possible for college financial aid verif...

GetHuman-asilvis's customer service issue with Turbo Tax from June 2018

Help with my Turbo Tax issue
The issue in GetHuman-asilvis's own words
I need to access my **** Tax Return as soon as possible for college financial aid verification before July. However, I filed my **** Return with a new account because I wasn’t able to get into the account I used the previous year. But now that I need to access my **** Return, I’ve been trying to get back into my old account by resetting my password. But I haven’t been able to receive the code to do this because I no longer have access to the phone number I used for that account, and the alternative option never goes through and always takes me back to the ways to reciece the code that involve the phone number. Sorry if this is complex or inconvenient* in short, I just need to know as soon as possible if there is another option for me to receive the code to reset my password. This is urgent as the deadline for my college financial aid verification is approaching quickly! The account in concern is a.silvis****, and anything that can be done to get me back into this account would be very appreciated! Please get back to me via email as promptly as possible. Thank you very much.

GetHuman-asilvis did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-asilvis fixed the problem
To fix this, I called TurboTax myself and was connected to a specialist (I was able to speak to someone’s within a few minutes). He helped me step by step and I got back into my account through an email he sent me while on the line
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Turbo Tax

Customer service issue
Reported by GetHuman-asilvis
Jun 21st, 2018 - 3 years ago
Fixed
GetHuman-asilvis shared how to fix
Seen by 16 customers so far
Similar issue to 10076 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-asilvis started working on this issue
Jun 21st, 2018 12:53am
GetHuman-asilvis shared this issue with others over email
Jun 21st, 2018 12:56am
GetHuman-asilvis indicated the issue is not fixed yet.
Jun 21st, 2018 2:49pm
GetHuman-asilvis indicated the issue is not fixed yet.
Jun 21st, 2018 2:49pm
GetHuman-asilvis indicated the issue is not fixed yet.
Jun 21st, 2018 2:50pm
GetHuman-asilvis confirmed the issue is fixed. Hooray!
Jun 22nd, 2018 2:22am
GetHuman-asilvis confirmed the issue is fixed. Hooray!
Jun 22nd, 2018 2:25am

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