I have been trying to fix this issue for three months. I decided since my refund couldn...
GetHuman-mooneyau's customer service issue with Turbo Tax from June 2018
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-mooneyau's own words
I have been trying to fix this issue for three months. I decided since my refund couldn’t be found, and talking with different employees, each giving their own opinions to cancel and not use your system. However after I disputed the charge, I received my **.** back in my bank account. But now it has come out. I was a supporter of turbotax for years. But you guys are the worse tax service. You customize service is the worst. I don’t understand the companies commitment to helping or even their vision. Disappointed and will be using a different tax service.
GetHuman-mooneyau did not yet indicate what Turbo Tax should do to make this right.
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