I filed a tax return thru you with IRS by e-file and it was rejected. This rejection wa...

GetHuman763665's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman763665's own words
I filed a tax return thru you with IRS by e-file and it was rejected. This rejection was due to the prior the tax year before **** not being finished. There was no way to e-file my **** tax return when I talked to an IRS agent. I was instructed to file a paper return only. This was done and you still charged our bank account for an e-filed return. You need to refund the ***.** you charged our bank account immediately according to the IRS agent I spoke to. Both IRS and state taxes were filed for **** by our accountant with paper, not with your program, period. Our names on our tax return are James W. McNair & Mary Ellen McNair SS****-**-**** for James. Our bank account US Bank was charged on the **th of April for over ***.**. Since this tax return was rejected and could not be e-filed, you owe us a credit for not filing it by e-file!!!!!!
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Turbo Tax

Customer service issue
Reported by GetHuman763665
Jun 8th, 2018 - a yr ago
I have an issue with Turbo Tax too
Not resolved
Seen by 7 customers so far
Similar issue to 233 others
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