My name is Gabriela Garcia and completed my **** income tax on turbo tax. But complete...

GetHuman761353's customer service issue with Turbo Tax from June 2018

4 views
 | 
611 similar
 | 
0 following
Help with my Turbo Tax issue
First: share to improve GetHuman761353's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman761353's next move: talk to Turbo Tax when they open (we'll send a note).
Turbo Tax's call center is closed now. We will text or email GetHuman761353 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman761353 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman761353 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman761353's own words
My name is Gabriela Garcia and completed my **** income tax on turbo tax. But completed it around April **** as I could not afford to do it before. When the application was complete, *Turbotax online gave me a message that it could not be submitted electronically at the time.*Therefore I called the IRS and they said to fax it to *-***-***-**** on ****** which I did. After confirming they received it was forwarded for processing, they kept telling me to wait, and wait and wait as their system was not yet updated so they could not tell if complete or not. Then this week I called to follow up and now they they say they never received it. I need an IRS transcript ASAP for my daughter's College application. **Please, is it possible to still send it electronically, can it still be done? Please, Please!!! If possible please let me know how to proceed. Just trying to get it processed. Pleeeeease.*My phone number is Gabriela Garcia - Cell phone* ***-***-****
GetHuman761353 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman761353 fixed the problem
We are waiting for GetHuman761353 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Turbo Tax email you?
This email address isn't valid
Follow this issue
See how GetHuman761353 fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman761353
Jun 7th, 2018 - 4 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 4 customers so far
Similar issue to 611 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman761353 started working on this issue
Jun 7th 10:20pm