Filed **** taxes through your agency with your***% money back guarantee. Just got notif...

GetHuman-kerryv's customer service issue with Turbo Tax from June 2018

Help with my Turbo Tax issue
The issue in GetHuman-kerryv's own words
Filed **** taxes through your agency with your***% money back guarantee. Just got notified TODAY that the IRS never rec’d them!!! I have my receipt from you. Now I owe them interest and penalties. Who pays THOSE?
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Turbo Tax

Customer service issue
Reported by GetHuman-kerryv
Jun 7th, 2018 - 4 mons ago
I have an issue with Turbo Tax too
Fixed
Seen by 8 customers so far
Similar issue to 519 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-kerryv started working on this issue
Jun 7th 8:01pm
GetHuman-kerryv indicated the issue is not fixed yet.
Jun 8th 9:45pm