We were billed for the services and it was supposed to be refunded back to the account...

GetHuman760148's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman760148's own words
We were billed for the services and it was supposed to be refunded back to the account that the deposit was made on and I have yet to see the deposit wanted to inquire about
GetHuman760148 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
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Turbo Tax

Customer service issue
Reported by GetHuman760148
Jun 7th, 2018 - 5 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 613 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman760148 started working on this issue
Jun 7th 4:47pm