$** was taken out of my back account today, WHY?

GetHuman740289's customer service issue with Turbo Tax from June 2018

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The issue in GetHuman740289's own words
The problem: $** was taken out of my back account today, WHY?
GetHuman740289 did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman740289
Jun 1st, 2018 - 5 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
Similar issue to 101 others
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Timeline
GetHuman740289 started working on this issue
Jun 1st 9:10pm