My name is Ashley. When I did my taxes I put for it to go on a prepaid card because i...

GetHuman739446's customer service issue with Turbo Tax from June 2018

2 views
 | 
530 similar
 | 
0 following
Help with my Turbo Tax issue
First: share to improve GetHuman739446's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman739446's next move: talk to Turbo Tax when they open (we'll send a note).
Turbo Tax's call center is closed now. We will text or email GetHuman739446 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman739446 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman739446 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman739446's own words
My name is Ashley. When I did my taxes I put for it to go on a prepaid card because i no longer had the bank account I previously had the year before. For some reason you guys tried sending it to the bank and they never recieved it. I have called the irs trying to get help as I'm a mother to a * month old and a * year and was depending on that money to help me find a place to live since I have a month to find something. The irs is telling me to contact you guys and get it refunded. I need help getting this resolved I have always used turbo tax and have always referred you to all my friends and family but if this isnt resolved soon I will never use turbo tax again and will be telling my friends and family they shouldn't as well. I'm sorry but I counted on that and no one is willing to help me. Please help me get this resolved.
GetHuman739446 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
How GetHuman739446 fixed the problem
We are waiting for GetHuman739446 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Turbo Tax email you?
This email address isn't valid
Follow this issue
See how GetHuman739446 fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman739446
Jun 1st, 2018 - 5 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 530 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman739446 started working on this issue
Jun 1st 6:09pm