My name is Ashley. When I did my taxes I put for it to go on a prepaid card because i...

GetHuman739446's customer service issue with Turbo Tax from June 2018

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Help with my Turbo Tax issue
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The issue and preferred resolution, in GetHuman739446's own words:
My name is Ashley. When I did my taxes I put for it to go on a prepaid card because i no longer had the bank account I previously had the year before. For some reason you guys tried sending it to the bank and they never recieved it. I have called the irs trying to get help as I'm a mother to a * month old and a * year and was depending on that money to help me find a place to live since I have a month to find something. The irs is telling me to contact you guys and get it refunded. I need help getting this resolved I have always used turbo tax and have always referred you to all my friends and family but if this isnt resolved soon I will never use turbo tax again and will be telling my friends and family they shouldn't as well. I'm sorry but I counted on that and no one is willing to help me. Please help me get this resolved.
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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Turbo Tax

Customer service issue
Reported by GetHuman739446
Jun 1st, 2018 - 3 mons ago
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GetHuman739446 started working on this issue
Jun 1st 6:09pm