Worse customer service ever. Use of tax software was fine but getting due refund from overcharge is worse ever
GetHuman729941's customer service issue with Turbo Tax from May 2018
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The issue in GetHuman729941's own words
contact a live person to get matter resolved ... turbo tax overcharged me and issued * refunds confirmed by email*.Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***confirmed refund date was April **. Here it is May ** and no refund back to my bank. nothing . Everything I do to contact them and they never return a call
how you treat and respond to customers is what happens to your business
I want my refund now
I tried six weeks before I decided to start contacting Turbo Tax about the matter. Six weeks is more than reasonable. I have gotten other refunds in a matter of days.
I have called every number I can find. Tried the call back system several times and have never gotten a response. On other numbers I just get disconnected after recording gives options.
I have an issue with Turbo Tax too
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