Worse customer service ever. Use of tax software was fine but getting due refund from overcharge is worse ever

GetHuman729941's customer service issue with Turbo Tax from May 2018

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Help with my Turbo Tax issue
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The issue in GetHuman729941's own words
contact a live person to get matter resolved ... turbo tax overcharged me and issued * refunds confirmed by email*.Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***confirmed refund date was April **. Here it is May ** and no refund back to my bank. nothing . Everything I do to contact them and they never return a call
how you treat and respond to customers is what happens to your business
I want my refund now
I tried six weeks before I decided to start contacting Turbo Tax about the matter. Six weeks is more than reasonable. I have gotten other refunds in a matter of days.
I have called every number I can find. Tried the call back system several times and have never gotten a response. On other numbers I just get disconnected after recording gives options.
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Turbo Tax

Customer service for refund
Customer service issue
Reported by GetHuman729941
May 30th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 568 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman729941 started working on this issue
May 30th, 2018 12:57am
GetHuman729941 shared this issue with your circles on Google+
May 30th, 2018 12:59am
GetHuman729941 indicated the issue is not fixed yet.
May 30th, 2018 12:54pm
GetHuman729941 indicated the issue is not fixed yet.
May 30th, 2018 1:10pm
GetHuman729941 confirmed the issue is fixed. Hooray!
May 31st, 2018 11:56am
GetHuman729941 confirmed the issue is fixed. Hooray!
May 31st, 2018 11:56am