Worse customer service ever. Use of tax software was fine but getting due refund from overcharge is worse ever

GetHuman729941's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman729941's own words

contact a live person to get matter resolved ... turbo tax overcharged me and issued * refunds confirmed by email*.Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***confirmed refund date was April **. Here it is May ** and no refund back to my bank. nothing . Everything I do to contact them and they never return a call

how you treat and respond to customers is what happens to your business

I want my refund now

I tried six weeks before I decided to start contacting Turbo Tax about the matter. Six weeks is more than reasonable. I have gotten other refunds in a matter of days.

I have called every number I can find. Tried the call back system several times and have never gotten a response. On other numbers I just get disconnected after recording gives options.

I have an issue with Turbo Tax too

How GetHuman729941 fixed the problem

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Does Turbotax Help with Tax Advice? How Do I Get Their Help?How Do I Get Turbotax or the Irs to Re-Issue My Tax Refund?How Do I Get a Refund from Turbotax?How Do I Check My Turbotax Refund Status?How Do I Access My Turbotax Account?

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**** refund - Resolve an issue - Uploaded W* on turbo tax I lost my turbo tax refund card Where is my turbo tax card with my refund IRS LETTER ? Refund of **** that was applied to **** ES tax. Turbo tax this year...Turbo tax refund card was wrong. The account number was different then the one ac...turbo tax charged me and I do not have turbo tax account Looking for a timeline for my tax refund? Is there any way to track it on the tur...I never received my tax refund through turbo tax

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Turbo Tax

Customer service for refund

Customer service issue

Reported by GetHuman729941

May 30th, 2018 - 2y ago

I have an issue with Turbo Tax too

Fixed

Seen by 8 customers so far

Similar issue to 568 others

0 customers following this

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Items needed

Social Security Number

Prior Year AGI

Home Address

Name of Account Holder

Phone Number on Account

Email on Account

Password

Timeline

GetHuman729941 started working on this issue

May 30th, 2018 12:57am

GetHuman729941 shared this issue with your circles on Google+

May 30th, 2018 12:59am

GetHuman729941 indicated the issue is not fixed yet.

May 30th, 2018 12:54pm

GetHuman729941 indicated the issue is not fixed yet.

May 30th, 2018 1:10pm

GetHuman729941 confirmed the issue is fixed. Hooray!

May 31st, 2018 11:56am

GetHuman729941 confirmed the issue is fixed. Hooray!

May 31st, 2018 11:56am