Worse customer service ever. Use of tax software was fine but getting due refund from overcharge is worse ever

GetHuman729941's customer service issue with Turbo Tax from May 2018

12 views | 568 similar | 0 following
Help with my Turbo Tax issue
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The issue in GetHuman729941's own words
contact a live person to get matter resolved ... turbo tax overcharged me and issued * refunds confirmed by email*.Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***Refund number:*SFDC*********Request date:*Apr **, *****Refund amount:*$***.***confirmed refund date was April **. Here it is May ** and no refund back to my bank. nothing . Everything I do to contact them and they never return a call
how you treat and respond to customers is what happens to your business
I want my refund now
I tried six weeks before I decided to start contacting Turbo Tax about the matter. Six weeks is more than reasonable. I have gotten other refunds in a matter of days.
I have called every number I can find. Tried the call back system several times and have never gotten a response. On other numbers I just get disconnected after recording gives options.
I have an issue with Turbo Tax too
How GetHuman729941 fixed the problem

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How Do I Track My Refund from Turbotax?How Do I Request an Extension to File My Taxes with Turbotax?How Do I Contact Turbotax with a Tax Question?How Do I Pay My Taxes with Turbotax?What Are the Pros and Cons of Using Turbo Tax?
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**** refund - Resolve an issue - Uploaded W* on turbo taxI lost my turbo tax refund cardWhere is my turbo tax card with my refundIRS LETTER ? Refund of **** that was applied to **** ES tax. Turbo tax this year...Turbo tax refund card was wrong. The account number was different then the one ac...turbo tax charged me and I do not have turbo tax accountLooking for a timeline for my tax refund? Is there any way to track it on the tur...I never received my tax refund through turbo tax
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Turbo Tax

Customer service for refund
Customer service issue
Reported by GetHuman729941
May 30th, 2018 - 3 years ago
I have an issue with Turbo Tax too
Fixed
Seen by 12 customers so far
Similar issue to 568 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman729941 started working on this issue
May 30th, 2018 12:57am
GetHuman729941 shared this issue with your circles on Google+
May 30th, 2018 12:59am
GetHuman729941 indicated the issue is not fixed yet.
May 30th, 2018 12:54pm
GetHuman729941 indicated the issue is not fixed yet.
May 30th, 2018 1:10pm
GetHuman729941 confirmed the issue is fixed. Hooray!
May 31st, 2018 11:56am
GetHuman729941 confirmed the issue is fixed. Hooray!
May 31st, 2018 11:56am