I filed my taxes electronically. I wanted to direct deposit my refund but was informed...

GetHuman-loricrai's customer service issue with Turbo Tax from May 2018

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Tip from another customer
If you are looking for your refund from the IRS be sure you use the “Where’s my Refund?” link to locate it. If you filed correctly you should see updates regularly within the 21 day period. If you have not waited 21 days since you filed please try and be patient. If it is after 21 days you should call the IRS.
The issue in GetHuman-loricrai's own words
I filed my taxes electronically. I wanted to direct deposit my refund but was informed that because I didn't have a certain number to input from last years taxes, they had to be sent rather than filed electronically. I was told "Congratulations, you have successfully filed your taxes." Yet I have been told by both the federal and state tax agencies that my taxes were never filed. And I was also charged $**.** for your service. A service you apparently never performed.
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Turbo Tax

Customer service issue
Reported by GetHuman-loricrai
May 26th, 2018 - 6 mons ago
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GetHuman-loricrai started working on this issue
May 26th 4:34pm