Money was taken out of my account and I didn't use turbo tax

GetHuman-tameakac's customer service issue with Turbo Tax from May 2018

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The issue in GetHuman-tameakac's own words
The problem: Money was taken out of my account and I didn't use turbo tax
GetHuman-tameakac did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman-tameakac
May 22nd, 2018 - 7 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 7 customers so far
Similar issue to 22 others
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Timeline
GetHuman-tameakac started working on this issue
May 22nd 3:40pm