Turbo tax messed up my taxes because they told me to file head of household and that I...

GetHuman-uncleamo's customer service issue with Turbo Tax from May 2018

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Help with my Turbo Tax issue
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The issue in GetHuman-uncleamo's own words
Turbo tax messed up my taxes because they told me to file head of household and that I qualified for earned income credit. Now I'm being audited and can't get the earned income because they aren't my kids. The kids are not blood related. I tried filing Single with dependants , yall steared me off, and I know y'all have copies of all our business together or its all on the computer. Also I never filed anything about going to school because I dont. I want you to redo my papers the way I asked the first time. Single with dependants. They aren't going to give me the earned income, even though the kids and their mom need it. That's where we are at. I'm going to get a ****.** penalty, which is just about how much money they DID send me and I gave it to my niece and her kids. I would be extremely happy just to break even, so I don't have to pay that back. THANKYOU, I would truly appreciate and continue to use TurboTax if yall could please just help me. My name is Amon Phister Hamilton lll, address *** LCR *** Mart Texas *****. My social security number is ***-**-****, My phone number is ***-***-****. I don't have my AGI number with me. I'm at work, but you can call if necessary. Please get me out of this mess, I'm poor enough as it is. Thankyou again.
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Turbo Tax

Customer service issue
Reported by GetHuman-uncleamo
May 22nd, 2018 - 6 mons ago
I have an issue with Turbo Tax too
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Seen by 7 customers so far
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GetHuman-uncleamo started working on this issue
May 22nd 1:01pm
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May 22nd 1:04pm