I have gone through my taxes and gone over them many times...the refund*balance due are...

GetHuman635386's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
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The issue and preferred resolution, in GetHuman635386's own words:
I have gone through my taxes and gone over them many times...the refund*balance due are way out of whack with what we have consistently seen for the past ** years or so with no significant change. Despite this the software says it’s correct, I try to file and am told that my federal cant be e filed. I have used turbo tax for a long time, but I can’t figure this out. We have two children, rent, and don’t have anything complicated in our return..my intuit bill is $***.** and I would be mailing my returns??
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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Turbo Tax

Customer service issue
Reported by GetHuman635386
Apr 27th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
Similar issue to 11172 others
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Timeline
GetHuman635386 started working on this issue
Apr 27th 7:34pm