Why am I being charged by turbo tax at my bank after I've already opted to have the fee...

GetHuman635164's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman635164's own words
Why am I being charged by turbo tax at my bank after I've already opted to have the fee taken right from my taxes I want this fee returned to my bank immediately this is ridiculous
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Turbo Tax

Customer service issue
Reported by GetHuman635164
Apr 27th, 2018 - 7 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 8 customers so far
Similar issue to 16081 others
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Timeline
GetHuman635164 started working on this issue
Apr 27th 6:28pm