You have charged my account for your payment of service, when I had to identify myself...

GetHuman634810's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman634810's own words
You have charged my account for your payment of service, when I had to identify myself to irs. Your service is being questioned.
GetHuman634810 did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman634810
Apr 27th, 2018 - 5 mons ago
I have an issue with Turbo Tax too
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Seen by 1 customer so far
Similar issue to 13869 others
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Timeline
GetHuman634810 started working on this issue
Apr 27th 4:54pm