I filed taxes with you guys. I owed ****.** for federal and I will receive *** from sta...

GetHuman631998's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman631998's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman631998's own words:
I filed taxes with you guys. I owed ****.** for federal and I will receive *** from state. When I completed my taxes it took my state and put it toward my federal which me now owe ****.** but before I had already paid the ****.** for the federal before they subtracted the *** for state. I am owed ***.** dollars so how does that work?
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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Turbo Tax

Customer service issue
Reported by GetHuman631998
Apr 26th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Timeline
GetHuman631998 started working on this issue
Apr 26th 7:08pm