I overpaid for filing my **** taxes using Turbo Tax online this year. My order * is TT...

GetHuman-wnesmith's customer service issue with Turbo Tax from April 2018

Help with my Turbo Tax issue
The issue in GetHuman-wnesmith's own words
I overpaid for filing my **** taxes using Turbo Tax online this year. My order * is TTWQP*QZ********. On April **, **** my Visa ending in -**** was charged ***.** which was for a service I did not use. I did not consult a CPA as an extension had to be filed and there was a two week wait. I e-filed instead. I am a long term Turbo Tax user and would like to be charged the simple rate as I used no services. I believe the screen said $**.** or less. My name is Wendy Nesmith. Please help to update this issue. Money should be refunded to me.
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Turbo Tax

Customer service issue
Reported by GetHuman-wnesmith
Apr 25th, 2018 - a yr ago
I have an issue with Turbo Tax too
Seen by 3 customers so far
Similar issue to 66070 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman-wnesmith started working on this issue
Apr 25th, 2018 7:18pm
GetHuman-wnesmith confirmed the issue is fixed. Hooray!
Apr 26th, 2018 11:53am