Because my card never came and even though I created a NetSpend account at the time, Ne...

GetHuman626350's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman626350 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
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Waiting to see what went wrong with our suggestion for how to get Turbo Tax help.
The issue and preferred resolution, in GetHuman626350's own words:
Get my refund on the NetSpend card TurboTax let me pick as my payment option ... Because my card never came and even though I created a NetSpend account at the time, NetSpend now tells me that my account does not exist and my card has never been issued.
I need to know how to get my TurboTax payment.
Send me a new card with my payment.
Help with my Turbo Tax issue
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Turbo Tax

TurboTax, NetSpend Card
Customer service issue
Reported by GetHuman626350
Apr 24th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 7 customers so far
Similar issue to 11202 others
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Timeline
GetHuman626350 started working on this issue
Apr 24th 10:57pm