It never went on my card - Return a item at the mall - I never got my money

GetHuman626320's customer service issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman626320's own words:
Return a item at the mall ... It never went on my card
I never got my money
Please call and figure out we’re my money is
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Turbo Tax

I was at the mall buying a dress but it was to small
Customer service issue
Reported by GetHuman626320
Apr 24th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman626320 started working on this issue
Apr 24th 10:45pm