unable identify the refund amount that showed in the turbotax - Check refund status in...

GetHuman-suneelpx's Where is my refund? issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman-suneelpx's own words:
Check refund status in IRS and State portal ... unable identify the refund amount that showed in the turbotax
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Turbo Tax

Where is my refund? issue
Reported by GetHuman-suneelpx
Apr 22nd, 2018 - 3 mons ago
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-suneelpx started working on this issue
Apr 22nd 4:51am