I need the desktop software to file prior years - amend my taxes and file for my brother

GetHuman618216's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman618216 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman618216's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman618216's own words:
amend my taxes and file for my brother ... I need the desktop software to file prior years
to receive a Mac download of the software I paid for
Help with my Turbo Tax issue
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Turbo Tax

turbotax online
Customer service issue
Reported by GetHuman618216
Apr 21st, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 3 customers so far
Similar issue to 11102 others
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Timeline
GetHuman618216 started working on this issue
Apr 21st 10:54pm