I need the desktop software to file prior years - amend my taxes and file for my brother

GetHuman618216's customer service issue with Turbo Tax from April 2018

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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman618216's own words
amend my taxes and file for my brother ... I need the desktop software to file prior years
to receive a Mac download of the software I paid for
I have an issue with Turbo Tax too
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Turbo Tax

turbotax online
Customer service issue
Reported by GetHuman618216
Apr 21st, 2018 - 7 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 3 customers so far
Similar issue to 16163 others
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Timeline
GetHuman618216 started working on this issue
Apr 21st 10:54pm