At the end where it asks for identification - Finish filing my taxes - It will not allo...

GetHuman614756's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman614756 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman614756's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman614756's own words:
Finish filing my taxes ... At the end where it asks for identification
It will not allow me to complete and file and I already paid to exile my state taxes
And answer to the problem
Help with my Turbo Tax issue
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Turbo Tax

Turbo tax free plus I bought the **.** Efiling
Customer service issue
Reported by GetHuman614756
Apr 20th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
Similar issue to 11202 others
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Timeline
GetHuman614756 started working on this issue
Apr 20th 4:08pm