last year and was charged penilty on taxes. - do my Indiana state taxes, your turbo sit...

GetHuman-ronsue's customer service issue with Turbo Tax from April 2018

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do my Indiana state taxes, your turbo site did not take my debit card? ... last year and was charged penilty on taxes.
also ran into a fee for taxes for ***.** unknown what this for on doing federal taxes?
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
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Turbo Tax

Turbotax Deluxe
Customer service issue
Reported by GetHuman-ronsue
Apr 18th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Fixed
Seen by 6 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-ronsue started working on this issue
Apr 18th 3:52pm
GetHuman-ronsue indicated the issue is not fixed yet.
Apr 18th 9:14pm
GetHuman-ronsue indicated the issue is not fixed yet.
Apr 19th 9:32pm
GetHuman-ronsue indicated the issue is not fixed yet.
Apr 19th 10:00pm
GetHuman-ronsue confirmed the issue is fixed. Hooray!
Apr 22nd 1:50pm