I didnt file my return properly - do my state and federal taxes - Ive never done taxes myself

GetHuman607583's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman607583's own words
do my state and federal taxes ... I didnt file my return properly
Ive never done taxes myself
GetHuman607583 did not yet indicate what Turbo Tax should do to make this right.
I have an issue with Turbo Tax too
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Turbo Tax

Turbo tax mobile app
Customer service issue
Reported by GetHuman607583
Apr 18th, 2018 - 7 mons ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
Similar issue to 16417 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman607583 started working on this issue
Apr 18th 1:47pm