i cant click file for free - file for free - it will not let me click free option

GetHuman606544's customer service issue with Turbo Tax from April 2018

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Help with my Turbo Tax issue
Before contacting them, items GetHuman606544 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
GetHuman606544's next move: have a Turbo Tax rep call.
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The issue and preferred resolution, in GetHuman606544's own words:
file for free ... i cant click file for free
it will not let me click free option
I trust that Turbo Tax will make this right and come up with a resolution that is fair.
Help with my Turbo Tax issue
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Turbo Tax

Customer service issue
Reported by GetHuman606544
Apr 18th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 1 customer so far
Similar issue to 11255 others
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Timeline
GetHuman606544 started working on this issue
Apr 18th 1:10am