The second to last window, asked if I wanted to add a service. I declined and was charg...

GetHuman605960's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman605960's own words
I was almost finished and before I finished filling. ... The second to last window, asked if I wanted to add a service. I declined and was charged **.** before finishing. I was not able to cancel it on my own.
I didn’t agree*consent to this service. I only agreed to file both my state and federal together.
Take the service fee I declined off. Since I don’t need that particular service.
I have an issue with Turbo Tax too
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Turbo Tax

**** TURBOTAX FREE FED - ADD FULL PLUS BENEFITS R***** **** TURBOTAX ONLINE FREE FEDERAL EDITION TAX YEAR **** PREP
Customer service issue
Reported by GetHuman605960
Apr 17th, 2018 - 8 mons ago
I have an issue with Turbo Tax too
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Seen by 1 customer so far
Similar issue to 17598 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman605960 started working on this issue
Apr 17th 10:46pm