Getting last year's agi - File taxes this year - I'm using the same account but its not...

GetHuman604283's customer service issue with Turbo Tax from April 2018

Help with my Turbo Tax issue
Before contacting them, items GetHuman604283 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman604283's own words
File taxes this year ... Getting last year's agi
I'm using the same account but its not showing my previous info even though I still have emails when i filed last year
Give me my prior year
I have an issue with Turbo Tax too
How GetHuman604283 fixed the problem
We are waiting for GetHuman604283 to fix the problem and share the solution with the rest of us customers.
Please help with my Turbo Tax issue
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Turbo Tax email you?
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman604283
Apr 17th, 2018 - 7 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 4 customers so far
Similar issue to 16430 others
0 customers following this
GetHuman604283 started working on this issue
Apr 17th 5:11pm
GetHuman604283 shared this issue with friends on Facebook
Apr 17th 5:17pm
GetHuman604283 indicated the issue is not fixed yet.
Apr 17th 5:18pm