Getting last year's agi - File taxes this year - I'm using the same account but its not...

GetHuman604283's customer service issue with Turbo Tax from April 2018

Help with my Turbo Tax issue
Before contacting them, items GetHuman604283 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue and preferred resolution, in GetHuman604283's own words:
File taxes this year ... Getting last year's agi
I'm using the same account but its not showing my previous info even though I still have emails when i filed last year
Give me my prior year
Help with my Turbo Tax issue
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Turbo Tax

Customer service issue
Reported by GetHuman604283
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 4 customers so far
Similar issue to 11099 others
0 customers following this
Timeline
GetHuman604283 started working on this issue
Apr 17th 5:11pm
GetHuman604283 shared this issue with friends on Facebook
Apr 17th 5:17pm
GetHuman604283 indicated the issue is not fixed yet.
Apr 17th 5:18pm